Who we are

We are Arthur and James, a registered company. We collect, use and are responsible for personal information about you.

What personal data do we collect and why we collect it

Personal data (or personal information) means any information about an individual from which that person can be identified. It does not include anonymous data where the identity has been removed.

We may collect, use, store and transfer the following types of information:

Identity and Contact data

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Account details (username for accounts created on the site)

Transactional Data

  • Purchase history (products purchased, quantities, dates, amounts)
  • Payment details (payment method, transaction IDs)
  • Gift card usage
  • Refunds, returns, and loyalty program redemptions

Behavioural Data

  • Pages visited, time spent on site, and navigation paths
  • Clicks, product views, and items added to/remain in the cart
  • Wishlist activity
  • Session data like IP addresses, device/browser type, and operating system

Marketing and Engagement Data

  • Subscription status for newsletters, SMS, and postal promotional campaigns
  • Engagement with email campaigns, SMS marketing
  • Feedback submitted via reviews
  • Ad interactions, website retargeting, and conversion data

Geolocation Data

  • Approximate location based on IP address for currency/language selection or personalisation

Loyalty Program Data

  • Points earned, redeemed, and linked to customer activity

Payment and Checkout Data

  • Payment platform interactions
  • Deferred payment history and checkout preferences

We do not collect any special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we have to keep basic information about our customers (including Contact, Identity and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see Your Rights below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Contact Details

If you have any questions regarding this privacy policy or our data protection practices, please email us at info@arthurandjames.com or telephone us on 075508 77548 and we will endeavour to respond as soon as possible.

Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to this privacy policy

We constantly review our internal privacy practices and may change this policy from time to time.

This privacy policy was last updated on 08/07/25.